Your Right to Repair with Miele in Malta

The Right to Repair aims to make repairs more accessible and transparent for consumers. Under applicable EU repair regulations, manufacturers are required to provide repair-related information and support repair options for selected product categories where repair is technically possible.

At Miele, this includes providing information about repair options, access to our spare parts catalogue and indicative prices for selected typical repairs of eligible appliances. The indicative prices shown on this page are intended to help you better understand potential repair costs before booking a repair service.

The Right to Repair requirements apply to selected appliance categories covered by applicable EU repairability and Ecodesign regulations.

At Miele, this currently includes the following domestic appliances:

• washing machines and washer-dryers
• tumble dryers
• dishwashers
• refrigeration appliances
• vacuum cleaners

To help you better understand potential repair costs, Miele provides indicative prices for selected typical repairs of eligible appliances.

The prices shown are indicative examples for selected typical repairs and apply only after a previous diagnosis has confirmed that the listed repair is applicable. They include the estimated labour time, the required spare part and the electronic safety test after completion of the repair.

Travel or call-out costs, diagnostic costs, regional surcharges, administrative fees and any additional effort required to access or prepare the appliance for repair are not included. The final repair cost may vary depending on the appliance model, the actual fault, local service conditions and appliance accessibility.

Are the indicative repair prices binding?
No. The prices shown are indicative examples for selected typical repairs and are not a binding quote. The final cost depends on the appliance model, the actual fault, required parts, local service conditions and appliance accessibility.

Why is a diagnosis needed before the repair price can be confirmed?
A diagnosis is needed to confirm the actual fault and whether the listed typical repair applies to your appliance. After the diagnosis, you will be informed about the expected repair costs before a chargeable repair is carried out.

What costs are not included in the indicative repair price?
Travel or call-out costs, diagnostic costs, regional surcharges, administrative fees and additional effort to access or prepare the appliance are not included. These costs may vary depending on the service location and repair situation.

Which appliances are covered by the Right to Repair requirements?
The requirements apply to selected product categories covered by applicable EU repairability and Ecodesign rules. For Miele, this includes selected household appliances such as washing machines, washer-dryers, tumble dryers, dishwashers, refrigeration appliances and vacuum cleaners.

Can I choose an independent repairer?
Yes. You are free to choose a suitable repairer, and EU rules aim to improve access to spare parts, tools and repair-related information for consumers and repairers.

What happens if my appliance cannot be repaired?
If a repair is not technically possible or not suitable for your appliance, the technician will inform you about the available options. Depending on the situation, this may include exchanging the appliance.