Necessary infrastructure

Detail specification

WLAN with sufficient signal strength at the installation site

The following WLAN requirements apply:

• WLAN according to IEEE standard 802.11b/g/n (20 MHz channels)
• Frequency band: 2.4 GHz
• WPA / WPA2 encryption enabled
• DHCP activated
• Only IPv4 IP addresses are supported.
• multicastDNS / Bonjour (Apple)
• SSID must be permanently visible
• Ports 443, 80, 53 and 5353 usable
• The IP address of the DNS server should correspond to the IP address of the standard gateway/router.

For a simplified connection to your home network, the WPS Push Button configuration is also supported.

WLAN connections that are preceded by a captive portal (network pre-switching pages such as in hotels) cannot currently be used for networking.

When using mesh, Miele recommends using products only from one manufacturer and following the manufacturers installation instructions.

Deviations from the aforementioned requirements as well as special network configurations may mean that the networking of Miele appliances or individual functions are not available or only available to a limited extent.

We are committed to supporting all our customers as far as possible, but the configuration of the home networks is the responsibility of the customer, for which we cannot provide support.

Internet connection of the domestic WLAN network (Internet connection with stable bandwidth)

A proxy server is currently not supported.
VPN connection is currently not supported.

Apple iOS or Android™ smartphone with installed Miele app

The Miele app can be downloaded from the Apple App Store or on Google Play Store in all countries where Miele@home is marketed.

The current terms of use and data privacy can be viewed at any time via the Miele app without a user account/device installation.

The iOS Miele app currently requires iOS 13 or higher. Older versions are not supported.

The Android Miele app currently requires Android 8 or higher, older versions are not supported. On Android, we assume that the Google Play Services are installed. Also, our app can currently only be downloaded from the Google Play Store.

It is recommended to perform available operating system updates.

We reserve the right to adjust the minimum requirements for the version of the smartphone operating system over time with new app versions.
In principle, our aim is that the Miele app can be used on all commercially available smartphones and tablets that meet the above requirements. Due to the large number of different devices, the function or partial function cannot be guaranteed in every individual case. 

Miele user account

(can be created with the Miele app)

Networked domestic appliances are installed using the Miele app. A Miele user account must be created in order to install and use the networking functions.

Miele domestic appliances with WLAN

Up to 12 Miele domestic appliances with WLAN networking can be securely integrated into a Miele user account. If there are more than 12 appliances in a Miele user account, there may be restrictions such as longer charging times.     

SuperVision display

Many built-in appliances (see equipment overview of the respective appliance) offer the option of displaying the status of other Miele appliances on the appliance display (e.g. the remaining time of a washing machine on the appliance display of the oven). To use this function, all appliances must be logged into the same home network. For details on how to activate SuperVision, please refer to the user manual of your built-in appliance.

Robot Vacuum Cleaner Scout APP

Required Android Version: 7.0 or higher

Required iOS/iPadOS Version: 13.0 or higher

The app is optimised for devices with a display size of at least 4" and a resolution of at least 1136 x 640 pixels for portrait display.

To use the live image transmission "Home Vision", there are the following requirements for the Internet connection:

• Upload speed of the internet connection: ≥ 2Mbit/s
• Download speed of the internet connection: ≥ 2 Mbit/s.
• For the use of the WebRTC protocol, the port 3478 is additionally used

No WPS Push Button configuration is available for this unit.

Voice control with Amazon Alexa

Miele offers the "Miele" Alexa Skill for voice control with Amazon Alexa in individual countries. Amazon Alexa is a product and service of Amazon.com Inc.
Amazon.com Inc. decides on availability and function changes without Miele having any influence on this.

Use the Miele Action on Google for voice control with your Google Assistant-enabled device in individual countries.

Google Assistant is a product and service of Google LLC.
Google LLC decides on availability and function changes without Miele having any influence on this.

Integration into third party systems

Miele offers an open interface for integration into third-party systems. For more information, please visit www.miele.com/developer/.