The Miele company structure consists of twelve plant sites, eight of which are located in Germany, with all German plants except for one (Lehrte in Lower Saxony) located in the German state of North Rhine-Westphalia. The company also has one plant each in Austria, the Czech Republic and China. Outside of Germany, 47 different sales subsidiaries market and sell Miele's durable domestic and commercial appliances. In Germany, there were five Miele sales and service centres to handle sales and customer service needs in the reporting period.
Miele serves as a reliable employer for a total of 17,660 people at all of its company locations and is also a significant contributor to local tax revenues. In addition, the company demonstrates its sense of social responsibility by supporting regional projects in the areas of learning, education and culture. In doing so, Miele places great emphasis on providing project support over longer periods of time, so that the company can remain a reliable partner for the regions surrounding its company locations.
Nearly 50 percent of all production in Miele's value chain takes place at the company's twelve plant sites. The process steps involved here range from foundry work in Gütersloh and the production of electronic components and other essential parts to the final assembly of Miele appliances.
The sustainability issues relevant for Miele's company locations include the local and global impacts on the environment caused by waste water, waste and emissions, as well as energy-intensive processes and logistics. The critical employee challenges facing the company locations are the ongoing demographic change, the shortage of skilled labour and the new requirements for employee qualification arising from the increasingly global nature of the company. Here, developing young talent, achieving a work-life balance and improving the compatibility of family and work life are especially important.
Miele's use of environmental and human resource management systems means that the company is optimally equipped to handle these challenges. To name one example: in order to minimise its consumption of energy, Miele uses modern, energy-efficient production facilities and processes and an extremely effective system for managing the heating and energy use in its buildings. Miele's human resources policy is marked by a high level of appreciation for company employees. To successfully meet the challenges posed by demographic change and the skilled worker shortage, Miele is actively committed to training and developing its employees. By taking steps to improve the compatibility of family and work life, strengthen diversity and ensure equal opportunities for all, Miele maintains and increases the satisfaction of its employees and, as a result, reinforces the longstanding trend of high employee loyalty to the company.